Frequently Asked Questions
New Accounts and Credit Terms
New accounts are required to pay proforma (money up front) and the easiest and fastest way to process this is via credit card. We accept Visa and MasterCard. Your card is only charged the day the order is despatched. If you wish to use our 30 day credit facility then a credit application is required to be completed and approved by LYLAC. If approved, we are happy to extend you 30 days credit from date of invoice. Any accounts falling over this may have their credit facility removed, and no further orders will be processed.
Please print the above form, fill it in, and fax it to (02) 9604 0292. Note: You need to have Adobe Acrobat Reader installed to open this file.
Damaged Stock
Even though we package our items very carefully sometimes an item arrives damaged. In this case the damage must be reported within 14 days of delivery of stock and we will instruct you on how to handle this item. We may either replace or credit the item. For smaller pieces (for example magnets) we respectfully ask that simple breakages be fixed in house. If an item is obviously damaged on arrival, please notify us as soon as possible. We do not issue credits on stock broken in your store.
Cancellations and Order Changes
For changes to an order sent to us please note that once an order has been processed by our warehouse we cannot accept changes to this order.
Credits
We do not issue credits on stock broken in your store.
How do I place an order?
The following options are available when ordering from LYLAC Enterprises:
- Order Online
- Phone: (02) 9604 0081
- Fax: (02) 9604 0292
- Email: sales@lylachomeware.com.au
Price lists available on request, or may be emailed in either Acrobat Reader (.PDF) or Microsoft Excel format. See more information about ordering.
Where can I see the products?
All our products are on display at our permanent showroomt. Our showroom is conveniently located at 86 Percival Road, Smithfield NSW 2164. Hours are Monday - Friday 8am to 5pm. After Hours/Weekend appointments are no problem, just call 02-9604 0081.
What is our minimum order?
Our minimum order is innner quantity,we don't break inner quantiy.
Where is Lylac Homware located?
Our office and showroom is located in the western Sydney of Australia.
What are my payment options?
We accept Cash, Cheque, Money Order, Direct Deposit (T/T), Visa and MasterCard. Please note that our payment terms are strictly 30 days NETT, from date of invoice. Credit cards may not be used on overdue accounts. We can also process EFTPOS transactions for showroom sales (Cheque and Saving accounts). If a cheque is banked and insufficient funds are available a recovery fee will apply.
Our details for EFT (Electronic Funds Transfer) are as follows:
Bank: Commonwealth Bank (CBA)BSB: 062 323
Account Name: LYLAC HOMEWARE
Account Number: 1018 3271
Credit Card Payment 1%Surcharge apply
Can I make a payment online?
No. Currently we don't provide online payment.
Careers and Positions at LYLAC
We have a very stable and experienced workforce, however as we grow positions may become available. If you would like to submit your resume for positions within our company, please email sales@lylachomeware.com.au
or post to:
We keep all resumes on file for future job vacancies.